Terms and Conditions

1. Overview:

By subscribing to our SMS and email communication services, you agree to receive text messages and emails from Vast Reach Technologies. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.

2. Opt-In Process:

SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword (e.g., "YES"), you agree to opt in to receive SMS messages from Vast Reach Technologies.

Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.

3. Message Frequency:

SMS: The number of SMS messages you receive may vary based on your communication requirements with our team. This allows us to provide timely updates and respond to your needs effectively.

Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.

4. Opt-Out Process:

SMS Opt-Out: You can opt out of our SMS communications at any time by replying to any of our messages with the word "STOP". Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us.

Email Opt-Out: To unsubscribe from our email communications, click the "unsubscribe" link provided at the bottom of any email we send. You can also contact us directly at info@vastreachtechnologies.com to request removal from our email list.

5. Cost:

SMS: Message and data rates may apply based on your mobile carrier plan. Please check with your carrier for details.

Email: There is no charge for email communications.

6. Privacy Policy:

Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

7. Support:

If you have any questions or need assistance with our SMS or email services, please contact our support team at info@vastreachtechnologies.com or call us at (786) 744-5150.

8. Modifications:

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.

9. Compliance:

We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada.

Your participation in our messaging programs is subject to these regulations.

10. Refund and Dispute Policy:

We consider refund and dispute requests only under the following conditions:

Eligibility for Refunds:

Refunds are available solely if the deliverables included in your purchased package have not been provided within the agreed-upon timeframe. Refund eligibility is assessed on a case-by-case basis. We reserve the right to issue a full refund, partial refund, or alternative resolution depending on the circumstances.

Non-Refundable Services:

Certain digital services are non-refundable once delivery has been completed and the work has been accepted by the customer. However, we will review each request to ensure fair consideration.

Request Timeframe:

To be eligible for a refund or dispute resolution, you must submit your request within 120 calendar days after delivery of the services.

How to Request a Refund or Submit a Dispute:

To initiate a refund request or dispute, please contact us in writing at info@vastreachtechnologies.com or by phone at (786) 744-5150. Please include your full name, order details, and a description of your concern.

Processing Time:

Once we receive your request, we will review it and respond within 5–7 business days. Approved refunds are typically processed within 15–30 business days, depending on your payment method and financial institution.